The mandate of the CIS Branch is to ensure the effective management of the Corporation’s information assets and supporting technologies, and to provide Supply Management, Printing and Mail services to the Corporation. The Branch’s mission is "to assist and enable Civic Departments to meet their goals and objectives through leadership in technology and supply management services and solutions".
The computing environment is based on Microsoft architectures running on fail-over Intel server clusters. Our metropolitan network environment consists of Ethernet and Gigabit segments in a routed environment. The client desktop operating system is Windows XP Professional and the client desktop suite is Office 2003 Professional. The database and file server environment consists of SAN based storage, Microsoft SQL Server and Oracle Server. There are currently over 180 servers and 1,100 workstations connected to the network.
The organization of the Branch consists of a Management Team and four sections:
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Application Delivery Services
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Corporate Support Services
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Technology Integration Services
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Corporate Geographic Information Services
Corporate Information Services Management
This team is responsible for the overall management of the Branch. CIS is a service branch whose goal is to ensure that the City has the technology and related services in place to meet its business needs. The duties include: corporate IT planning, setting corporate IT standards, procedures, and guidelines, planning and implementing the technical and architectural direction for the IT infrastructure and supporting the City's Geographic Information Systems (GIS) needs.
The team also manages vendor relationships, establishment and administration of Service Level Agreements, delivery of corporate IT and administrative services, budgeting, Branch workload, and customer relationships. CIS also ensures that appropriate supply management practices and processes are in place in the Corporation and that printing and mail services are provided to the Corporation.